Spindustry Blog

Use Trending Topics in Your Digital Marketing

Posted by Jessica Plunkett on December 23, 2015

Google released its 2015 year in search – a recap of the most frequently searched topics on their search engine. It’s no surprise that entertainment, sports, politics and world news topped the list. If your business doesn’t fall directly into one of these categories, then why would these searches matter to you? There are ways to leverage the buzz to engage with your target audience. It’s about being smart and relevant. Next time there’s a trending topic you think might be relevant to your brand and customers, ask yourself these questions.

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Topics: content marketing, social media, marketing tips

Big Data & Social Media

Posted by Jessica Plunkett on June 10, 2015

Big data is a buzz phrase that basically means taking data from one source and connecting it to another. In many instances, consumer demographic data is connected with sales data. Understanding this connection allows a business to model their next consumer based on a current customer.

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Topics: social media, analytics

Exploring Paid Social Ads Beyond Facebook

Posted by Jessica Plunkett on April 15, 2015

If you’ve been dabbling in paid social ads, it’s likely you have purchased them on Facebook. For most organizations, this is the best way to start because of the potential audience size. However, it’s not the only social channel with a paid platform that can help you reach your target audience. Your ad objective and audience’s non-paid participation on a social platform should guide where you spend your ad dollars. Here are a few reasons to consider LinkedIn, Instagram and YouTube advertising.

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Topics: paid ads, social media

Four Tips to Provide Good Customer Service on Social Channels

Posted by Jessica Plunkett on March 25, 2015

Social media has quickly become a customer service hub for many businesses. Questions, requests, complaints and all-out rants will be expressed in the social realm. The frequency, pace and impact on your business is dictated by the customer service plan – or lack thereof – you have in place.

Traditional customer service puts all the convenience on the business. Customers have to stand in line at the customer service counter and wait to pay a bill, return a product, file a complaint or just ask a question. Automated phone systems require a customer to sit on hold without a clear expectation of when they will talk with someone.

Digital has started to shift that paradigm, giving more convenience to customers and placing more expectations on businesses. Customers can pay bills online – not requiring them to drive to the store, purchase a stamp or write a check. Customers can return products from the comfort of their home by printing a return label and mailing back the item. Customers demand more control of their experience with your business and if you can’t or won’t meet their needs, they won’t be your customer for long.

So as more customers start communicating with you online, how do you provide good customer service on your social channels? Here are four tips to get started.

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Topics: customer service, social media

Facebook Changes Hurt Your Business Page

Posted by Jessica Plunkett on February 11, 2015

If your company has a Facebook Page and you’ve been analyzing your January stats, it’s likely you noticed a drop in impressions, which ultimately leads to a drop in likes, comments and shares. As you might have guessed, Facebook made another change to their always-evolving algorithm. Here’s a recap of what changed and what you should do next.

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Topics: social media, facebook

Three Ways to Engage in Social Media

Posted by Jessica Plunkett on October 29, 2014

Unless you’ve been living deep inside a cave, you know that most people engage in conversations on social channels. While many still share friendly exchanges with neighbors, it’s not likely anyone is dragging out all of the goodies they came across today, grievances experienced or interesting facts uncovered. But they are sharing those experiences online. This is why it’s important for your brand to be present in social media.

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Topics: social media, marketing tips

Using Social Media to Build a Lifestyle Brand

Posted by Jessica Plunkett on October 9, 2014

Many brands are facing a crisis. Is a brand simply a label for products and services or is a brand a lifestyle? Can it be both? How does one act as a company that’s trying to sell a product and a lifestyle? Social media is a platform that allows a company to successfully be both.

A lifestyle is all the components that encompass that way a person (or a group of people) lives. It’s the cumulative influence of family and friends, culture, beliefs and the media – so it’s hard to control. Social media has opened two-way communication between a brand and its advocates, so that those with similar philosophies can chat in a community of like-minded people.

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Topics: social media, branding, lifestyle and leisure

A Picture is Sometimes Worth a Billion Dollars

Posted by Jessica Plunkett on August 6, 2014

There’s something kind of fascinating about the selfie. The premise of it has always been the same: a simple picture to capture a moment. It continues to transition from being something of personal value to authentic promotional value. Here are a few tidbits about the selfie.

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Topics: content marketing, social media

Advanced Tactics to Consider for Your Holiday Marketing Strategy

Posted by Jessica Plunkett on July 30, 2014

As July winds down and the temperatures keep soaring up, we end our Christmas in July series with a few more involved tactics to consider for your holiday marketing strategy. We’ve covered email and social media strategy and how to use web analytics to drive promotion. Now consider how contests, apps and special events can make the holiday more magical.

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Topics: event marketing, social media, app marketing, marketing tips

Use Website Data to Build a Successful Holiday Marketing Strategy

Posted by Jessica Plunkett on July 23, 2014

Your website holds a lot of valuable information useful to planning a holiday marketing strategy – you just have to be willing to dig for it. For many, an online e-commerce store may be the only way customers interact with a brand. Monitoring website analytics tells a story about what customers want, how and when they want it. Evaluating that data can help your team formulate a solid holiday marketing strategy.

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Topics: mobile marketing, social media, marketing tips, analytics, website tips